Energy Bank Ghana is promising more customer-centric services to its valued customers to create a lasting and memorable relationship with them.
According to the financial intermediary, its topmost priority is to incessantly offer efficient service delivery as well as attend to customer needs in a proactive and timely manner.
Energy Bank, which is one of the top five liquid banks in the country, was recently adjudged the third Most Courteous Bank in Ghana by the WalsBridge Bite Rankings.
The BITE report ranked all the banks assessed in four broad categories: Telephone Response Rate, Telephone Etiquette, Product Knowledge and Competence as well as Consistency in Pricing Information.
The telephone Etiquette category basically evaluated how bank staff related to customers on phone, i.e. whether they are polite, friendly, patient, emphatic, introduce themselves professionally to customers among others.
Energy Bank dedicated the award to hard work and consistency in delivery at all facets of the organisation. It also acknowledged and praised its dedicated staff, particularly frontline officers for keeping the dreams of the bank alive.
Energy Bank has consistently reviewed the quality of service provided to customers while seeking improvement through innovation and technology.
Going forward, it is planning to introduce more innovative solutions to address service delivery and customers’ needs in the bespoke form.
Commenting, Managing Director and Chief Executive Officer, Christiana Olaoye said “our aim is to make customers happy all the time and we will, therefore, not relent in our efforts in providing excellent and superior banking solutions. We indeed acknowledge the loyalty of our customers throughout these years.”
Energy Bank Ghana’s vision is to build a strong bank based on the timeless principles of loyalty and efficient customer service.